Terms of service

Last updated: 19 November 2025

Welcome to Namastey (“we”, “us”, “our”).
By accessing or purchasing from namastey.com.au, you agree to the following Terms of Service.
Please read them carefully.

1. General

This website is operated by Namastey. Throughout the site, “we”, “us” and “our” refer to Namastey.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

You must be at least 18 years old to use this site or make a purchase.

2. Online Store Terms

You may not use our products for any illegal or unauthorised purpose.
You must not transmit any worms, viruses, or destructive code.
Prices for our products are subject to change without notice.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current.
Product descriptions, availability, and pricing may change without notice.

4. Products & Services

All products are handmade or handcrafted by artisans in India.
Due to the nature of craftsmanship, slight variations in colour, finish, weight, or texture are normal.

We reserve the right to:

Limit the quantities of any products
Refuse any order
Discontinue any product at any time
Restrict sales to any person, region, or jurisdiction

5. Pricing & Payments

All prices on our website are listed in AUD.
Payments are processed securely through Shopify Payments or other approved payment providers.

We reserve the right to modify prices at any time.

6. Shipping & Delivery

We process and ship orders within the timelines mentioned on our website.
Shipping delays may occur due to circumstances outside our control (logistics delays, customs, weather, etc.).

International buyers are responsible for any customs duties or taxes.

7. Returns, Exchanges & Refunds

Our Refund and Returns Policy forms part of these Terms.
You can view it at namastey.com.au/pages/refund-policy

Key points:

We accept returns for eligible products within the timeframe stated in our policy
Items must be unused and in original packaging
Some items may not be eligible for returns (e.g., used copper items)

8. Accuracy of Billing & Account Information

We reserve the right to refuse any order.
We may cancel or limit quantities purchased per person, household, or order.

You agree to provide current and accurate account information, including:

Full name
Shipping address
Email address
Payment details

9. Optional Tools

We may provide access to third-party tools or apps.
We have no liability arising from your use of third-party tools.

10. Third-Party Links

Certain content, products, or services may include links from third parties.
We are not responsible for third-party content or accuracy.

11. Personal Information

Your submission of personal information is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

Occasionally there may be errors in product descriptions, pricing, availability, or shipping charges.
We reserve the right to correct any errors without prior notice.

13. Prohibited Uses

You are prohibited from using the site:

For any unlawful purpose
To violate any Australian laws
To infringe on copyrights
To upload malicious code
To collect personal information unlawfully
To spam, phish, or scrape data
To interfere with security features

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted or error-free service.
We do not guarantee that results obtained from using our products will be accurate or reliable.

To the fullest extent permitted by law:

Namastey is not liable for any direct or indirect damages
Your use of the site is at your sole risk

15. Indemnification

You agree to indemnify and hold Namastey harmless from any claims arising out of your breach of these Terms or violation of any law.

16. Severability

If any provision of these Terms is deemed unlawful or unenforceable, the remainder will still be enforceable.

17. Termination

We may terminate your access at any time for violating these Terms.

18. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of this site.

19. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

20. Contact Information

Questions about these Terms?
Email us at: hello@namastey.com.au