Benefits of Shopping with Namastey
Because every Namastey order is more than a purchase — it’s a heartfelt connection between you and the artisans who made it. Here’s what makes your experience with us special:
1. Free & Fast Shipping – Always
We believe in transparent pricing — no hidden fees or checkout surprises. Every order ships free Australia-wide via AusPost, from our Sydney warehouse, usually within 2 business days. You pay what you see — that’s it.
2. Handpacked With Love
Each Namastey piece is personally handpacked in Sydney — checked for quality and carefully wrapped to ensure it arrives safely and beautifully. We leave no stone unturned to put a smile on your face the moment you open your parcel.
3. Easy 14-Day Returns
We want you to love what you receive. If something arrives damaged, incorrect, or doesn’t meet your expectations, we’ll make it right. In most cases, we’ll even send you a prepaid AusPost return label, so it’s simple and stress-free.
4. The Namastey Guarantee
Your happiness means everything to us. If your order arrives damaged, incorrect, or falls short of your expectations, we’ll make it right — through a replacement, store credit, or refund as appropriate. Every Namastey order is protected by our Namastey Guarantee:
Authentic craftsmanship. Honest quality. Total peace of mind.
5. Real-Time Order Updates
We know how exciting it is to receive something special. That’s why we keep you in the loop every step of the way — from order confirmation to shipping updates and delivery tracking. You’ll always know exactly where your order is.
6. Ethically Sourced, Authentically Handmade
Every Namastey creation is ethically sourced and handcrafted in India by skilled artisans who pour generations of tradition and care into their work. When you shop with us, you’re not just decorating your home — you’re helping preserve a heritage and empower a community.
7. Warm, Responsive Support
Have a question, concern, or special request? We’re only a message away — and we genuinely love connecting with our customers. Our Sydney-based team is quick, friendly, and always happy to help.
In Short
| Benefit | What It Means for You |
|---|---|
| Free Shipping Australia-wide | No hidden costs — the price you see is the price you pay. |
| 14-Day Easy Returns | Full peace of mind for damaged, incorrect, or faulty items with prepaid AusPost labels. |
| Namastey Guarantee | If your order isn’t perfect, we’ll make it right — through a replacement, refund, or store credit where appropriate. |
| Fast Dispatch from Sydney | Orders ship within 2 business days. |
| Ethically Handmade | Crafted by Indian artisans using sustainable practices. |
| Warm Communication | Personal updates and friendly local support. |